Return Policy
At Nollke, we are committed to ensuring that you and your little ones are happy with your purchase. If for any reason you are not completely satisfied, our return policy is designed to make the process simple and stress-free.
1. Eligibility for Returns
- You have 30 days from the date of delivery to request a return.
- Items must be unused, unwashed, and in original packaging.
- Certain items, such as personalized products or clearance items, are non-returnable.
2. How to Initiate a Return
- To begin the return process, please contact our customer support team at [email/contact form link] with your order number and reason for return.
- We will provide you with a return shipping label and instructions.
3. Refunds
- Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5-7 business days.
- Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong item sent)
4. Damaged or Defective Items
- If you receive an item that is damaged or defective, please notify us within 7 days of receiving your order. We will gladly replace the item or issue a full refund.
5. International Returns
- Please note that international returns may be subject to additional shipping fees. We recommend contacting customer support to discuss your return options.